dispute resolution // forward focus


Nationally Accredited Mediator
Accredited Resolution Institute Professional

1. initial contact

We are available by phone, email or face-to-face. At the initial contact, briefly explain the dispute for us to better understand how we can assist you. We will provide you with information about our mediation services and answer any questions you may have about mediation.

2. screening / intake

If you choose to engage Sieverts Mediation, we will undertake a screening/intake session with each party to obtain all information relevant to the dispute to assess whether mediation is suitable, whether all parties are open to participating in mediation and if the mediation should be conducted face-to-face, shuttle or by telephone conference.

3. preparation

We will go through the mediation process in more detail and help each party to be prepared for the mediation. We will ensure all parties understand the mediation process and its purpose, the mediator’s role and other procedural matters before the mediation session.

4. mediation

Depending on the complexity of the dispute, a mediation session can range from 2 hours to 6 hours or continue another day suitable for all parties. Mediation is a voluntary and confidential process.

5. agreement

If an agreement is reached, the mediator will facilitate the parties to clearly express and record the outcomes accurately. The parties may be invited to sign an agreement detailing the resolution to the dispute and the outcomes reached.

6. follow-up

We maintain contact with all parties at the completion of the mediation regardless of the outcomes. Please feel free to contact us for any queries, referrals, or just a chat about how the mediation went for you and how things are travelling with you.

Jeannie has a high level of professionalism and her great personal skills built a strong rapport with the parties. Jeannie is also a great mediator to co-mediate with.

Principal Solicitor
Winter Lawyer & MEDIATOR

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Edward Jacobs
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Samantha Carter

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Lawyer (LLB GradDipLegalPrac)
Nationally Accredited Mediator
Family Dispute Resolution Practitioner

Jeannie Tan is a Nationally Accredited Mediator and the Principal at Sieverts Mediation Consultancy.

Formerly a family law solicitor before practicing investigation and dispute resolution, Jeannie has over a decade experience in advising diverse groups of clients of varying circumstances, handling disputes, conducting hundreds of independent and sensitive investigations into prisons, schools, universities, health authorities and children services, and assisting with the resolution process through conciliation.

Jeannie recognises the importance of resolving disputes in the early stages before it escalates to a larger conflict warranting investigation and possible litigation. 

Jeannie encourages early resolution when a conflict becomes apparent, as the nature of conflicts can be all-consuming and evolving that sometimes the origin of the conflict is lost in the process.

“Conflict of any kind, no matter the magnitude, can be stressful and debilitating for everyone involved, so for anyone who is willing to have a conversation about the dispute, this is one step forward. I don’t want to lose the momentum. So, my priority for them at mediation is to ensure that they feel empowered and confident to engage in meaningful conversations and move to a more solution-oriented mindset’’.

Jeannie’s academic & professional qualifications include:

  • Bachelor of Laws
  • Graduate Diploma in Legal Practice
  • Postgraduate in Family Dispute Resolution
  • Admission to the Supreme Court of Queensland in 2004
  • Admission to the High Court of Australia in 2005
  • Nationally Accredited Mediator
  • Diploma of Government Investigation
  • Certificate IV in Government Investigation
  • Professional member of Resolution Institute