dispute resolution // forward focus


Nationally Accredited Mediator
Accredited Resolution Institute Professional

Mediation is a structured facilitative process where a neutral third party, the mediator, assists the parties involved in the conflict to reach a mutually acceptable and workable agreement.

The mediator is not a judge and is unable to evaluate or advise on the merits of the dispute. The mediator facilitates communication between the parties to the dispute and encourages them to discuss, explore and participate in the decision making process that affect them.

  • Parenting Disputes
  • Family Disputes
  • Personal Disputes
  • School Disputes
  • Property Settlement
  • Wills & Estates Disputes
  • Financial Disputes
  • Business Disputes
  • Workplace Disputes
  • Other Disputes
  • Rapid resolution to conflict.
  • Mediation statistically settles over 80% of initiated disputes.
  • Minimise a small conflict from escalating to a larger conflict.
  • Informal and flexible process. It is not necessary to have legal representation.
  • Parties are in control of the dispute and the resolution process.
  • Less strenuous and daunting process than litigation.
  • Private and confidential.

Mediation is most effective when parties in conflict are ready to talk openly and frankly about the conflict and work towards a resolution.  Mediation is recommended during early stages of conflict.

When mediation is not appropriate:

  • One party has no intention to resolve the conflict
  • One party is acting in bad faith
  • Fear of violence/intimidation during the resolution process
  • Face to face/joint mediation
  • Private/shuttle mediation
  • Phone mediation
  • Video conference mediation
At Sieverts Mediation, we offer Co-mediation services where a team of two mediators works to assist parties in discussing their disputes and move towards a workable solution.
Some benefits of Co-mediation:
  • the mediation process can be more productive and effective for discussion and problem solving with the combined skills, experience, knowledge and personality of two mediators.
  • two mediators listening to what is being said, important issues are less likely to go unnoticed.
  • Parties to the dispute are more confident of the mediation process and possible outcomes by having multiple mediators.
  • Reduce potential dead time, where one party waits for the mediator to have a private session with the other party.
  • multiple mediators can assist the comfort of the parties when the dispute may be complex, high conflict and emotionally driven. 
  • works extremely well for multi-party disputes, such as family, school, estate, employment, elder care and commercial cases.

1. initial contact

We are available by phone, email or face-to-face. At the initial contact, briefly explain the dispute for us to better understand how we can assist you. We will provide you with information about our mediation services and answer any questions you may have about mediation.

2. screening / intake

If you choose to engage Sieverts Mediation, we will undertake a screening/intake session with each party to obtain all information relevant to the dispute to assess whether mediation is suitable, whether all parties are open to participating in mediation and if the mediation should be conducted face-to-face, shuttle or by telephone conference.

3. preparation

We will go through the mediation process in more detail and help each party to be prepared for the mediation. We will ensure all parties understand the mediation process and its purpose, the mediator’s role and other procedural matters before the mediation session.

4. mediation

Depending on the complexity of the dispute, a mediation session can range from 2 hours to 6 hours or continue another day suitable for all parties. Mediation is a voluntary and confidential process.

5. agreement

If an agreement is reached, the mediator will facilitate the parties to clearly express and record the outcomes accurately. The parties may be invited to sign an agreement detailing the resolution to the dispute and the outcomes reached.

6. follow-up

We maintain contact with all parties at the completion of the mediation regardless of the outcomes. Please feel free to contact us for any queries, referrals, or just a chat about how the mediation went for you and how things are travelling with you.

Jeannie has a high level of professionalism and her great personal skills built a strong rapport with the parties. Jeannie is also a great mediator to co-mediate with.

Principal Solicitor
Winter Lawyer & MEDIATOR

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Edward Jacobs
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Samantha Carter

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Lawyer (LLB GradDipLegalPrac)
Nationally Accredited Mediator
Family Dispute Resolution Practitioner

Jeannie Tan is a Nationally Accredited Mediator and the Principal at Sieverts Mediation Consultancy.

Formerly a family law solicitor before practicing investigation and dispute resolution, Jeannie has over a decade experience in advising diverse groups of clients of varying circumstances, handling disputes, conducting hundreds of independent and sensitive investigations into prisons, schools, universities, health authorities and children services, and assisting with the resolution process through conciliation.

Jeannie recognises the importance of resolving disputes in the early stages before it escalates to a larger conflict warranting investigation and possible litigation. 

Jeannie encourages early resolution when a conflict becomes apparent, as the nature of conflicts can be all-consuming and evolving that sometimes the origin of the conflict is lost in the process.

“Conflict of any kind, no matter the magnitude, can be stressful and debilitating for everyone involved, so for anyone who is willing to have a conversation about the dispute, this is one step forward. I don’t want to lose the momentum. So, my priority for them at mediation is to ensure that they feel empowered and confident to engage in meaningful conversations and move to a more solution-oriented mindset’’.

Jeannie’s academic & professional qualifications include:

  • Bachelor of Laws
  • Graduate Diploma in Legal Practice
  • Postgraduate in Family Dispute Resolution
  • Admission to the Supreme Court of Queensland in 2004
  • Admission to the High Court of Australia in 2005
  • Nationally Accredited Mediator
  • Diploma of Government Investigation
  • Certificate IV in Government Investigation
  • Professional member of Resolution Institute